FAQ
Here you’ll find the most frequently asked questions about Small Portuguese Hotels. Browse the index below to explore each category:
• ABOUT US & BENEFITS
• BOOKINGS & PAYMENTS
• POLICIES & SAFETY
• STAY & SERVICES
ABOUT US & BENEFITS
• What is Small Portuguese Hotels?
Small Portuguese Hotels (SPH) is a curated collection of boutique hotels, houses and apartments across Portugal, each chosen with care for their charm, premium quality and authenticity. Every property is hand-picked to offer travellers peace of mind, guaranteed excellence, and a genuine way to experience the Portugal.
• What are the advantages of booking through Small Portuguese Hotels?
When booking any hotel on Small Portuguese Hotels' platform, you are booking directly with the hotel, ensuring direct contact with the hotel and maximum flexibility for booking and cancellation.
If you are a Portuguese resident and use Rflex buses, are a member of Automóvel Club de Portugal, and DecoPROTESTE Wine Club, you will receive special discounts.
Last but certainly not least, 1% of every booking is donated directly to Portugal’s Food Emergency Network, making your stay part of something greater.
BOOKINGS & Payments
• How do I make a reservation with Small Portuguese Hotels?
You can book directly online through the SPH website. You can also search by region or collection , making your selection faster. After choosing, complete the information, and you'll receive an email confirmation with reservation details and hotel contact information.
• What payment methods are accepted?
Accepted payment methods will vary depending on the hotel. Please check the available options at the end of each booking.
policies & SAFETY
• What are the cancellation and refund policies?
Policies vary depending on the hotel and the rate chosen. Because you are booking directly with the hotel, policies will be determined by the hotel.
• Do prices include taxes and VAT?
Yes, all prices include all applicable taxes, including VAT, except for local tourist taxes, where applicable.
stay & services
• Do you accept pets?
Yes, SPH has a selection of pet-friendly hotels. You can view the list here .
• Do you have hotels with a pool? And hotels with a spa? How can I search with these filters?
Yes, we have hotels with a swimming pool and a spa , and you can search our collections here for the requirements you're looking for.
• I'd like to travel with my family - what's the best option?
At SPH we have a list of family-friendly hotel suggestions, visit here .
• Does Small Portuguese Hotels offer Gift Vouchers?
No, Small Portuguese Hotels does not offer Gift Vouchers.